CoinGate
Customer Success Manager (Crypto Payments)
Vilnius, LithuaniaHybridFull-time
- Location
- Vilnius, Lithuania
- Workplace
- Hybrid
- Job type
- Full-time
- Seniority
- Entry
- Function
- Customer success
- Industry
- Fintech & payments
- Salary
- €1,800–2,850 / month
via JobHunt · shared by Vilius Semenas · original post ↗
CoinGate, a European cryptocurrency payment gateway, seeks a Customer Success Manager to qualify and onboard merchant clients, guide them through account setup, and collaborate with compliance and product teams. The role is hybrid in Vilnius with a salary of €1800–€2850/month plus performance bonus.
What the job asks for
- 1–3 years of experience in customer success, account management, onboarding, or B2B sales
- Fintech, payments, or SaaS background (preferred)
- Strong communication skills and fluent English
- Structured, ownership-driven working style with follow-up and documentation discipline
- Comfort with CRM tools such as HubSpot or similar
- Willingness to learn the technical side of payment integrations
- Genuine interest in crypto and payments
Read the job descriptionHide the job description
Customer Success Manager (Crypto Payments)
CoinGate · Vilniaus, Lithuania
About CoinGate
CoinGate is a Lithuanian fintech company founded in 2014 and one of Europe's leading cryptocurrency payment gateways. We help thousands of businesses worldwide accept 70+ cryptocurrencies with settlements in EUR or crypto - simple integrations, transparent pricing, and full regulatory compliance under MiCA.
About the role
Every day, new businesses sign up to CoinGate wanting to accept crypto payments. Your job is to make sure the right ones succeed. You'll own the inbound merchant journey - from first qualification to a fully onboarded, transacting merchant - acting as their guide to finding the best CoinGate setup for their business.
What you'll do
- Qualify inbound companies by business value and fit - assess their business model, expected volumes, and suitability for our product
- Proactively contact newly registered and verified merchants to understand their needs and move them toward activation
- Guide merchants through onboarding: account verification, documentation, and first transactions
- Help each merchant find the best solution for their use case
- Work closely with our Compliance, Product, and Marketing teams to remove blockers and keep onboarding smooth
- Maintain accurate records of all merchant interactions in HubSpot and share insights with the team
What we're looking for
- 1–3 years of experience in customer success, account management, onboarding, or B2B sales - fintech, payments, or SaaS is a plus
- Strong communication skills and fluent English (additional languages are a plus)
- A structured, ownership-driven way of working - you follow up, you document, you close loops without someone asking you to do that
- Comfort with CRM tools (HubSpot or similar) and a willingness to learn the technical side of payment integrations
- Genuine interest in crypto and payments - you don't need to be an expert, but curiosity is a must
What we offer
- Hybrid work model with a modern office in the heart of Vilnius
- Additional health insurance or monthly wellness coupon – choose the option that suits you best
- Employee discounts and a referral bonus program
- Extra vacation days
- Parking
- Learning and development opportunities based on your needs, with clear vertical and horizontal career growth paths
- Regular team events and an informal but professional culture
If you’re excited about the prospect of shaping the future of cryptocurrency payments and thriving in a dynamic, innovative environment, we’d love to hear from you!
Salary
- €1800 – €2850 gross/month, depending on experience (plus performance-based bonus)