Customer Operations & Success executive with 20+ years of experience building and leading global Customer Operations, Success, and Support organizations end-to-end – including Tier 1 through Tier 3 in B2B and IoT-driven companies. Most of my career has been spent in places where things were complex, messy, and growing fast. I build structure, clarity, and accountability, and turn customer operations into a predictable, measurable, and trusted part of the business.